Resources to help you start mapping what matters

User Needs Mapping works best when it’s experienced, not just explained. This collection of templates, walkthroughs, and guides will help you put the ideas into practice.

Logo for a transportation or mobility company called Passenger, featuring a slogan that says 'We build technology to empower and inform responsible mobility choices.'
Diagram with four colored shapes labeled stream-aligned team, enabling team, complicated subsystem team, and platform grouping.
Screenshot of a website titled 'User Needs Mapping Canvas - v1' by Richard Allen, showing a grid of slides with diagrams and text related to user needs mapping process, including passenger examples and various flowcharts.
Cartoon of two characters, one with glasses and an orange hoodie, the other with a blue shirt and tie. The character with glasses asks, 'Is someone about to redraw the lines around us?' The other responds, 'Are we looking at a map or a minefield?'
Simplified diagram showing a person labeled 'Movie goer' at the top, with a line pointing down to a blue oval labeled 'Find a movie worth watching'.
Rich Allen gives a presentation at a conference with a slide showing animated characters. The slide displays a warning message "WARNING! Change is inevitable!".
Screenshot of a digital presentation template titled 'User Needs Mapping Canvas - v1' by Richard Allen, including multiple slides with diagrams, charts, and text descriptions related to user needs analysis and mapping.

A ready-to-use Miro template that guides you through mapping users, needs, capabilities, and team interactions — perfect for running your first session.

A blue bus on a city street with a large Sign that reads 'Passenger' and a quote about building technology for responsible mobility choices.

How Passenger aligned teams and improved the flow of value through User Needs Mapping.

A simple diagram showing a movie-goer selecting a movie, with steps to discover, find, and watch a movie.

A complete, step-by-step example showing how a simple user journey becomes a full User Needs Map, revealing capabilities and hidden dependencies.

Rich Allen giving a presentation on stage with a slide showing animated characters, including a yellow character with blue hair, a purple octopus, a red creature, and a blue logo with the text 'EQUAL EXPERTS' and 'Red Hat'.

Watch conference talks and sessions exploring User Needs Mapping, team design, and fast flow — all in one place.

A cartoon illustration showing two characters in conversation. The character on the left, wearing a blue suit, asks if someone is about to redraw the lines around them. The character on the right, dressed in orange with glasses, questions whether they are looking at a map or a minefield.

See what typically gets in the way when teams start mapping — and how to overcome it.

Diagram with four labeled sections: stream-aligned team in yellow, enabling team in purple, complicated subsystem team in orange, and platform grouping in blue.

An accessible overview of Team Topologies, highlighting the core team types, interaction modes, and how they connect to the outcomes revealed through UNM.